You bring the problem and someone who knows how the business runs. We bring the engineer who turns that into a plan you can read, and then into something that works.
The first few days are spent understanding your business, not writing code. You end the week with a plain-English plan and a rough number of hours — and the decision is yours.
The engineer sits with you and whoever actually runs the process. Not to talk about software — to watch how the work gets done and where it hurts.
What they think the problem is, what they would build or fix, and what they would leave alone. In plain English, on one page.
Honest, not padded. If the answer is a spreadsheet and an afternoon, that is what the page says.
Nothing is built until you agree it is the right thing. If the answer is no, the week cost you the hours it took and nothing else.
A few lines in plain English: what got done, what is next, and the hours it took. If something needs a decision from you, it is in that note. Ask for more hours, fewer, or none — there is nothing to renegotiate.
Nobody enjoys auditing a software invoice. These are the rules, so you do not have to.
Time is recorded in fifteen-minute blocks and rounded in your favour on the boundary.
Our admin, our internal meetings, the call where we work out what you need, or the handover when we arrange cover for illness or holiday.
A line per job with the hours against it, matching the Friday notes, so you can see exactly where a quiet week went.
The things people worry about when they hand a piece of their business to someone technical.
You know the rate, you know roughly the hours, and the Friday note tells you where they went. If a job is going to take longer than we said, you hear it before it does — not on the invoice.
It lives in your accounts and it is written up as it is built. If you stop us tomorrow, whoever comes next — us, someone else, a new hire — can pick it up without ringing us.
Anything that changes how your business runs is explained in plain English and signed off by you before it is built. We will also tell you when the answer is a spreadsheet, or nothing at all.
No. You need to know your business; explaining the rest in a way you can decide on is part of what you are paying for.
Your choice. Keep the engineer on for a few hours a month to look after it, hand it to someone else with the write-up, or ask us to walk away. It keeps working either way.
Almost never, and that is deliberate. You are buying hours, not days, and an hour spent travelling or sitting in your office between questions is an hour you pay for that does no work. The work happens remotely; if a morning on site would genuinely save time, we will come.
Say so and it stops that week. We do not invoice notice, and you keep everything in whatever state it is in, written up.